Refund policy

^ All items are non-refundable, except for defective items/product style/size sent incorrectly

^ Returns and exchanges are limited to the same style and size, and the company is responsible for shipping costs

^ Defective product definition: The product is inherently irreparably damaged

^ Color difference, man-made damage, few stains/flower marks, different from imagination, different material perception, printing clarity, etc. do not affect the use function, etc. are not defects Products

^ If you have any questions after receiving the product, please notify the company within 7 days, overdue will not be accepted

^ Please check the relevant product information, such as model, style, product content, etc., before payment. The company will not arrange any wrong purchase for the customer. Return; if the situation permits and the goods are finishedgood and unopened, the customer can choose to return the wrongly purchased model of the goods to our company, but the customer You need to be responsible for the return shipping, and pay an additional administrative fee of HKD$80 for exchange/remake. In addition, the customer must contact the company within 7 days after signing the receipt of the goods to provide proof of purchase and required information. After the company confirms that the order meets the conditions for reproducing, further arrangements can be made for the customer. Please note

^ If it is listed as "pre-order product", it will take about two weeks to prepare the product (according to the preparation time of the product description), and the order cannot be cancelled after placing the order/ Change order content

^ Please check when purchasingThe company is not responsible for clear personal and shipping information, if the goods are lost/undeliverable due to incorrect information filling

^ Ordered items will be delivered by SF Express, freight collect, please refer to SF Express official website (http://www.sf-express. com/hk), customers can check the tracking email of SF tracking number in the email of the delivery notice

^ For any customer who picks up the package overtime, if it is reported that the goods are wrong or omitted after receiving the package, the company will deal with the above terms and conditions. The surcharge must be borne by the receiver and has nothing to do with the return and exchange terms of CASEUAL and the company

^ In the event of any dispute, CASEUAL reserves the right of final decision